Chilepros Travel is committed to preserving your privacy. It has adopted the following Privacy and Security Statements. If you have questions or concerns regarding this statement, you should contact info@chilepros.com.
Your Account
By becoming a member of Chilepros Travel, you provide us with demographic information that may be combined with site usage reports to profile users and their preferences in Web Site content and advertising. Chilepros Travel employs cookies to measure site usage and related information. Chilepros Travel may also use cookies to keep track of your transaction from one page to the next.
Chilepros Travel may use the information it gathers to measure the visitors to this Web Site and numbers of visitors to various pages and sections of the Web Site and details of searches performed. Chilepros Travel may also use this information to measure the usage of advertising banners and such other links.
Chilepros Travel may disclose the information it gathers to its valuable partners for promotional mailings that Chilepros Travel believes may be of interest to the members of Chilepros Travel. When you register with Chilepros Travel, you agree that Chilepros Travel may use and transfer your personal information in this manner, unless you advise us otherwise. Chilepros Travel will provide a summary of any personal information held upon request.
Opt Out Policy
As a member of Chilepros Travel you have the opportunity to receive communications from us and our valued partners such as our "Specials".
We will not send any unwanted communications ("spam") to you. If you would prefer not to receive communications from Chilepros Travel or our valued partners you can simply amend your personal profile on-line at Chilepros Travel.
Correct or Update Personal Information
At any time, you can change or modify any personal information you previously provided by updating your personal profile at Chilepros Travel.
Links To Other Sites
This web site may contain links to third party web sites. Chilepros Travel is not responsible for the Privacy Policies and how such third parties collect, use or disclose your personal information. You should review such third parties Privacy Policies before providing them with your personal information.
Security Statement
Chilepros Travel is committed to protecting the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.
Introduction
Chilepros Travel 1 has always recognized the importance of your right to privacy and we will continue our commitment to safeguarding your personal information.
While our past practices have always tried to ensure the protection of your personal information, we have developed this Privacy Policy to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Collection Of Personal Information
Chilepros Travel collects personal information when an individual:
- Makes an inquiry or travel reservation by telephone or through our website
- Registers or provides information by email or through the internet
- Inquires about his/her services
- Enters contests and sweepstakes
- Makes additional requests for services
- Applies payment to an existing travel reservation
- Issues a complaint regarding his/her services
- Signs a contract or other form of authorization
Chilepros Travel collects the following type of personal information from individuals in the course of its commercial activities:
Chilepros Travel collects personal information only for the following purposes:
To identify, contact and provide purchased service to customers
To establish and maintain responsible commercial relations with customers and to provide ongoing service and offers
To address special customer needs
To manage and develop Chilepros Travel 's business and operations
To meet legal and regulatory requirements
The Privacy Principles Chilepros Travel Follows
The following ten principles form the basis of Chilepros Travel 's policy:
Principle 1 - Accountability
Chilepros Travel takes responsibility for personal information under its control and has designated its Director - End User Integration as the Privacy Officer. The Privacy Officer is responsible for Chilepros Travel's compliance with PIPEDA. Chilepros Travel uses contractual or other means to provide a comparable level of protection while personal information is being processed or used by a third party. Chilepros Travel has implemented policies and procedures to give effect to its Privacy Policy.
Principle 2 - Identifying Purposes for Collection of Personal Information
Chilepros Travel identifies the purposes for which personal information is collected at or before the time the information is collected.
Principle 3 - Obtaining Consent for Collection, Use or Disclosure of Personal Information
Chilepros Travel obtains the consent of a customer when it collects, uses or discloses the customer's personal information, except where consent is inappropriate.
Principle 4 - Limiting Collection
Chilepros Travel limits the collection of personal information to that which is needed for the purposes identified at the time of collection.
Principle 5 - Limiting Use, Disclosure, and Retention of Personal Information
Chilepros Travel does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Chilepros Travel retains personal information only as long as necessary for the fulfillment of those purposes, or as required by law.
Chilepros Travel may disclose a customer's personal information to: A third party for provision of any of Chilepros Travel's products or services for which the information was expressly collected (including hoteliers, airlines, and ground handlers)
A third party as required by law or emergency
A third party retained by Chilepros Travel to perform functions on its behalf.
Chilepros Travel ensures that third parties to whom it discloses a customer's personal information have privacy practices that follow the principals set out in this Privacy Policy.
Principle 6 - Accuracy of Personal Information
Chilepros Travel shall make all reasonable efforts to ensure that your personal information, as provided to us by you, is accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 - Security Safeguards
Chilepros Travel protects the personal information it collects by security safeguards appropriate to the sensitivity of the information.
These safeguards may include:
Physical measures (locked filing cabinets, on-site security)
Technological tools (database passwords)
Organizational controls (staff training, confidentiality agreements)
Limiting access to the personal information to those who need access in order to perform their job functions
Principle 8 - Openness Concerning Policies and Practices
Chilepros Travel makes readily available to customers and employees specific information about its policies and practices relating to the management of personal information.
Principle 9 - Customer Access to Personal Information
Chilepros Travel 's Privacy Office informs a customer of the existence, use, and disclosure of his or her personal information upon request and provides the individual access to that information, at a nominal cost. A customer may challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 - Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the above principles to Chilepros Travel 's designated privacy officer.
Chilepros Travel has put procedures in place to receive and respond to complaints or inquiries regarding our policies and practices relating to the handling of personal information. For inquiries or complaints, an individual may contact our privacy officer at:
Email: info@chilepros.com
Telephone: 604-678-3525
Mail: Chilepros Travel, 600-890 West Pender Street, Vancouver, BC V6C 1J9 Attention: Privacy Officer
